Nov 14, 2016

Customer Service Tip of the Week: Keeping Promises

If we take a good look at our organization and ourselves, are we considered to be people of integrity? If you are, then keeping your promise is probably high on your checklist of personal assets.
Making lots of promises, but keeping only a few of them, is not the smartest thing to do. Especially in a customer service oriented world. To build trust, we need to become a person of our word. Every time we break a promise, we’re telling our customers that we just can’t be trusted. We’re telling our customers to go someplace else. We’re telling our customers that we don’t care.
To build trust, we need to stand by what we say. Not just today, but everyday. Keeping a promise is the best way that we can show others just how reliable we are. Keeping a promise is the best way that we can show others we care. Keeping a promise is the best way that we can show others that customer service is important to us.

Originally published on przealot.com by Brad Domitrovich

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