Customer Service Tip of the Week: Negative Experiences

There are few things worse than experiencing bad customer service. When customers have a bad experience, they don’t just get mad at that moment. In most instances, disgruntled customers often tell their family and friends about the negative experience they had. Many times those people will tell others as well.

There are many reasons people can give for not providing top notch customer service. Maybe they didn’t receive adequate training. Maybe the person just isn’t a service oriented people person by nature. Whatever the reason, there is never any excuse for not treating a customer the way that they need to be treated.

All of us are in the business to serve our customers. Internal and external customers all deserve nothing but the best with each and every contact opportunity we have with them. It takes seven positive experiences to counteract one negative experience. That’s why first impressions are so important. That’s why every follow-up encounter with a customer needs to be completed with the highest level of professionalism possible.

Great customer service is never an option. It’s an expectation. Anything less would be detrimental to our organization and to ourselves.

Originally published by Brad Domitrovich on przealot.com.