The new year always provides us with an opportunity to look back and assess what each of us has accomplished. It also allows us the chance to think about how we can make a fresh plan for improving any aspect in our lives. Although many people dislike the word resolution, its definition does provide a sense of authority when we make a firm decision to do or not do something.
When it comes to customer service, instead of making new resolutions, a review of what we should be doing is probably the best commitment that we can fashion.
In my workshops, I talk about “The 7 Rules for Great Customer Service” quite a bit. These rules provide us with a benchmark that is useful and timely.
- Keep customers the priority.
- Be access-approachable.
- Know your customers’ expectations.
- Exceed their expectations.
- Remember that interruptions are opportunities to serve.
- Use logic not emotion.
- Say “thank you” … often.
Each of these rules are simple. Each of these rules are attainable. Each of these rules provides us with a standard for customer service excellence.
What will your customer service level look like in 2017? Take time today to create your personal vision. Review the rules once again and write down your personal goals. Try every day to make these goals a reality. By doing so, this will be an amazing year for both you and your customers.
Originally published by Brad Domitrovich on przealot.com
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