Exactly what is an internal customer? An internal customer can be anyone: a co-worker, another department, or maybe another location. An internal customer is anyone who depends on someone else within our organization. Internal customer service could be providing information, generating purchase orders, providing technical support, developing training, or a myriad of other related services.
A key factor to the success in dealing with internal customers is communication. Our goal should always be to communicate with our colleagues in the same manner and fashion as dealing with external customers. If we are proponents of effective customer service – we can help our organization increase productivity, improve interdepartmental cooperation, align the overall goals, and deliver a higher level of service to our external customers.
Great customer service should be everyone’s number one goal. To achieve that goal, we have to serve our internal customers well. If we don’t, we will never be able to serve our external customers in the professional manner that they expect.
Originally published by Brad Domitrovich on przealot.com
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