Mistakes are a part of life. I’ve made a ton of them. How about you? What’s the best thing to do when a mistake happens? Some people think they should shut up, keep quiet, and maybe nobody will notice. That’s not a good thing to do, especially in the customer service world.
When we deal with customers, mistakes do happen. Sometimes, mistakes create a bigger problem. If you make the decision that customer service is your top priority, all mistakes should be dealt with in a timely manner. When a mistake happens, admit to it. Don’t blame others. The faster that you admit to a mistake, the faster you can concentrate on a solution. Customers not only appreciate it, they deserve it.
We are all human. We do make mistakes. The important thing to do is to always make new mistakes. Never repeat your old ones.
Originally published by Brad Domitrovich on przealot.com
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