May 8, 2017

Customer Service Tip of the Week: Becoming Access Approachable

Last week, I focused on people relationships and the importance that employees and customers have in our corporate culture. Looking internally, what can we do to improve or reinforce our people relationship skills?

The phrase access-approachable comes to mind. Do people (employees and customers) feel that they have access to us? If they do have access, how approachable are we? No matter what level our position may be, we can show everyone that our focus is always on people, if we remain access-approachable.

Our corporate culture thrives when people remain our focus. I read that 70 percent of millennial workers would not stay at their job if they considered it to be an unpleasant work environment. That’s probably true with older boomers like me as well. It’s easy to treat people with respect, to listen, and to portray a positive attitude. Most people have to work hard in order to do the opposite.

Being access-approachable is one way to improve corporate culture, and maybe, just maybe, we’ll improve a little bit too.

Originally published by Brad Domitrovich on przealot.com

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